02 · GovTech Barbados · 2025–26
Building alpha.gov.bb, with a chatbot
The problem
Government services were spread across ministries, on paper and in queues, with no single place a citizen could find or start them.
The outcome
alpha.gov.bb went live as a test site in October 2025, and its forms went through audit and into production. A chat-based front door lets people ask in plain words instead of knowing which ministry to look for. [Add chatbot result.]
One front door
A single, plain-language site on one design system, so every ministry’s service looks and works the same.
Forms first, then services
The forms were built, audited and signed off one by one, so what reached production was tested and trusted.
The chatbot
A chat-based home screen prototype: people type what they need and are taken to the right service. Built mobile-first, as most people reach government on a phone.
To do: Add the user problem in citizens’ words, the chatbot outcome (usage, resolution, or what you learned), and 2–3 screenshots.