03 · GovTech Barbados · Ministry of Health · 2026
St Thomas clinic check-in
The problem
A newly reopened clinic had a crowded lobby, long waits and no privacy in an open waiting room. A visit meant three stops.
The outcome
Patients scan a QR code, check in on their phone and follow their place in the queue live. A visit drops from three stops to two, and the waiting-room screen shows who is next without showing patient data.
Check in on your own phone
No app and no account. A short sign-in, then a personal link that tracks queue position in real time.
Two queues, one view for staff
Clinical and pharmacy queues run in parallel, with call, mark-seen, transfer and priority insert. The pharmacist sees prescriptions waiting.
Progress over perfection
We shipped workable iterations to the clinic and improved them with the staff who used them. The design is built to scale from one clinic to every public clinic.
To do: Add real waiting-time numbers if the clinic has them, and screenshots of check-in, the staff queue and the waiting-room screen.