Design Director · Deel
Six pieces of work, each starting with the problem.
I build design teams and ship services people can use. Each piece says what we were solving and what changed.
assets/intro.mp4.Projects
Building GovTech Barbados
Problem Barbados had no national digital service. GovTech Barbados was one person, the chief executive, running it single-handedly.
See the work → 02Building alpha.gov.bb, with a chatbot
Problem Government services were spread across ministries, on paper and in queues, with no single place a citizen could find or start them.
See the work → 03St Thomas clinic check-in
Problem A newly reopened clinic had a crowded lobby, long waits and no privacy in an open waiting room. A visit meant three stops.
See the work → 04Service concepts for government
Problem Ministries asked for a service but could not picture one, so discovery stalled before anyone could say yes or no.
See the work → 05Virgin Money, and GOV.UK account and digital identity
Problem Virgin Money’s site was hard to use on a phone and edited by people with no design training, so quality was bound to erode. [Add the GOV.UK account and identity problem.]
See the work → 06Notis
Problem Feedback on a page lives in screenshots, chat threads and email, far from the thing it is about, so changes get lost or misread.
See the work →Entity analytics design sprint
Problem [Add the problem the sprint was set up to solve.]
See the work →